At Zak Soles, customer satisfaction is our top priority. We strive to provide high-quality products and seamless shopping experiences. If you are not completely satisfied with your purchase, we offer a structured and transparent refund policy.

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1. Return & Refund Eligibility

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• All original tags and packaging must be intact.
• A receipt or proof of purchase is required.

Please note that customers are responsible for return shipping costs.

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2. How to Initiate a Return

To begin the return process, please contact us at zaksole.smm@gmail.com. Once your return request is approved, we will provide you with a return shipping label and instructions for mailing your item.

Return Address:
1366 Leeds Road, BD3 8ND, West Yorkshire

  Important: Items returned without prior approval will not be accepted.

For any inquiries regarding returns, feel free to reach out at

zaksole.smm@gmail.com.

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3. Damaged or Incorrect Items

We take quality control seriously. If your item arrives damaged, defective, or incorrect, please contact us immediately upon receipt with details and supporting images. We will assess the issue and provide a resolution promptly.

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4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care products (e.g., beauty items)
• Hazardous materials, flammable liquids, or gases
• Gift cards and sale items

If you have any concerns about the return eligibility of your product, please reach out before purchasing.

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5. Exchanges

To exchange an item, please follow these steps:

1. Initiate a return for the original item.
2. Once the return is approved and processed, place a new order for the desired item.

This ensures that your new item is secured while we process your return.

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6. European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return your order within 03 days for any reason. The returned item must meet the standard return eligibility criteria (unused, with tags, and in original packaging). Proof of purchase is required.

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7. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the refund approval status. If approved, a refund of 100% of the original payment will be issued to your original payment method within 05-07 business days.

Please note:

• Processing times may vary depending on your bank or credit card provider.
• If you have not received your refund within 05-07 business days, contact us at zaksole.smm@gmail.com.

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We appreciate your business and are here to assist you with any concerns. For any further inquiries, do not hesitate to contact us!